Shipping Policy

We offer nationwide delivery to physical addresses within South Africa.

Delivery to certain remote, rural, farm, mine, estate or restricted-access locations may require additional time or courier arrangements. Where our courier is unable to provide door-to-door delivery, we may contact you to arrange the nearest available collection or delivery point.

Our standard delivery timeframe is 3–7 business days from confirmation and processing of your order. Business days exclude Saturdays, Sundays and South African public holidays.

Delivery estimates may vary depending on:

• your delivery location
• product availability
• courier capacity
• public holidays or peak shopping periods
• severe weather, road closures or other transport disruptions
• remote-area delivery requirements
• circumstances beyond our reasonable control

Orders are ordinarily processed after successful payment confirmation.

Orders placed after our daily processing cut-off, over weekends or on public holidays may only begin processing on the next business day.

If an ordered item unexpectedly becomes unavailable or significantly delayed, we will contact you using the details supplied with your order and provide the available options.

Applicable delivery charges are displayed at checkout before payment is completed.

Any free-delivery promotion is subject to the terms stated with that promotion, including any minimum purchase amount or geographical limitation.

Where tracking is available, tracking information is sent to the email address or mobile number supplied when placing the order. You can also follow an order's status in My Account.

Please allow reasonable time after dispatch for courier tracking systems to update.

Customers are responsible for providing complete and accurate delivery details:

• recipient name
• mobile number
• physical address
• suburb, city and province
• postal code
• access instructions where applicable

Tados Smart Technology will not be responsible for delays caused by incorrect or incomplete information provided by the customer.

Additional courier charges resulting from an incorrect address, an unsuccessful delivery caused by circumstances within the customer's control, or a requested change of delivery address after dispatch may be charged to the customer.

Please inspect the parcel as soon as reasonably possible after delivery. If the outer packaging appears materially damaged, crushed, opened or tampered with, we recommend that you:

1. 1.photograph the package before opening it
2. 2.retain the packaging
3. 3.check the product and all accessories
4. 4.contact us promptly if anything is damaged or missing

If your order arrives with an incorrect item, a missing component or a quantity discrepancy, please contact us promptly with:

• your order number
• photographs of the parcel and its contents where applicable
• a description of the issue

We will investigate and arrange an appropriate remedy.

Our courier may make more than one delivery attempt, depending on the courier's procedures.

If a parcel is returned to us because delivery could not be completed for reasons attributable to the customer, we may require payment of a new delivery fee before resending it, except where prohibited by law.

If tracking indicates an unusual delay, or you believe your parcel has been lost, please contact us and we will raise an investigation with the courier.

Where the courier confirms that a parcel has been lost before lawful delivery to you, Tados Smart Technology will arrange an appropriate replacement or refund in accordance with applicable law.