FAQs

We sell smart-home technology designed to make homes more connected, convenient, secure and easier to control.

Our range may include smart switches, sockets, lighting, cameras, sensors, locks, controllers and other home-automation products.

Yes. We offer nationwide delivery across South Africa, and our normal delivery estimate is 3–7 working days, depending on your location, courier availability and product availability.

Absolutely. We deliver nationwide, so customers anywhere in South Africa can purchase from us.

Where we do not have installation support available, we can still provide reasonable product and setup guidance, and you may use your own suitably qualified installer where required.

Most orders are expected to arrive within 3–7 working days after processing.

Remote locations, courier disruptions and peak periods may occasionally take longer.

Once your parcel has been dispatched, we will provide tracking information where supported by the courier.

You can also follow an order's status under My Account.

Check the compatibility information on the product page carefully. Depending on the product, you may need:

• 2.4 GHz Wi-Fi
• a particular phone operating system
• neutral wiring
• a compatible smart-home ecosystem
• Bluetooth
• a hub
• particular dimensions
• another technical requirement

Many smart-home devices use 2.4 GHz because of its coverage characteristics and widespread support.

Check the specifications of the particular device, as compatibility varies between products.

Compatibility depends on the individual product. Never assume that every smart device supports every ecosystem.

Where applicable, supported platforms are identified in the product specification.

Many products require internet access for initial setup, remote control, notifications or cloud-based functions.

Some functions may continue locally during an internet outage, depending on the particular product.

It depends on the device and your power setup.

Mains-powered devices will ordinarily lose power unless you have suitable backup power. Battery-powered devices may continue operating, although internet-dependent functions can be affected if your router or fibre also loses power.

This depends on the camera. A device with local storage may have different capabilities from one that relies entirely on cloud storage.

We currently have installation support available in Pretoria, Johannesburg and Durban.

Availability depends on your exact location and technician scheduling.

No — not unless the product page or quotation specifically says so.

Installation is ordinarily quoted separately because costs depend on the type and number of products, your location, and the complexity of the installation.

Where available, you may request installation during or after your purchase.

Our team will confirm whether your address is within our installation area and whether a quotation is required.

Installation and call-out charges depend on location and the work required.

Any applicable charges are communicated to you before the appointment is confirmed.

Some smart products are designed for straightforward customer installation.

Others involve mains electricity, locks, drilling or specialised configuration and should be installed by an appropriately qualified person. Always follow the manufacturer's instructions.

Yes, unless there is a particular product-specific reason requiring otherwise.

We recommend using suitably qualified persons for electrical or specialised installations.

Your purchase is protected by applicable South African consumer law, and certain products may also carry additional manufacturer warranties.

Specific manufacturer warranty information is provided where applicable, which is why we don't advertise one blanket period across the whole range.

Contact us with your order number and details of the problem.

We may ask you to perform basic troubleshooting or provide photographs or video before arranging further assessment. Statutory rights relating to defective products remain applicable.

Contact us as soon as possible. If the product has not yet shipped, we may be able to change the order.

If it has already been delivered, the applicable return conditions will depend on whether it remains unused and whether statutory or voluntary return rights apply.

Contact our support team first — the issue may relate to configuration rather than a faulty product. We can help identify whether the problem concerns:

• Wi-Fi
• wiring
• device configuration
• the manufacturer's app
• smart-home ecosystem compatibility
• the product itself

Connected devices should be used with good cybersecurity practices. We recommend:

• strong, unique passwords
• two-factor authentication where available
• updated firmware
• a secure Wi-Fi network
• reputable manufacturer applications
• changing default passwords immediately

Our technicians should not retain your passwords. Where possible, you should type your own Wi-Fi and account credentials into your phone during setup.

If you provide a temporary password for installation, consider changing it afterwards.

Registered accounts make it easier to view orders, manage your information and access customer services.

Personal information associated with an account is managed in accordance with our Privacy Policy.

We take reasonable measures to protect customer information and process it in accordance with POPIA.

Our Privacy Policy explains what information we collect, why we collect it, whom it may be shared with and the rights available to you.

No. Payments are processed by a secure third-party payment provider, and we do not receive or store your full card data.

Every order is charged and settled in South African rand.

If your prices are displayed in another currency, that is an indicative conversion shown as a guide — the rand amount is always shown alongside it and again at checkout before you pay.