Privacy Policy

Depending on how you use our services, we may collect:

• Identity information — first name, surname, username, and business name where applicable.
• Contact information — email address, telephone or mobile number, billing address and delivery address.
• Account information — username, hashed password, account preferences and account history.
• Transaction information — products purchased, order values, transaction references, refund information and payment status.
• Payment-related information — transaction confirmation and limited payment data received from our payment processor.
• Technical information — IP address, browser and device type, operating system, website activity, cookies, login information and security logs.
• Customer-service information — emails, WhatsApp or other support messages, warranty queries, photographs or video submitted for troubleshooting, and installation requests.
• Installation information — property or service address, device details, installation requirements, appointment information, and technical details reasonably needed to complete the service.

We may process personal information to:

• create and administer your account
• process your order and take payment
• arrange delivery and communicate order updates
• provide customer service and respond to complaints
• administer warranties and returns
• arrange installation
• prevent fraud and protect our website and systems
• comply with legal and accounting obligations
• improve our products and services
• maintain business records
• conduct marketing where lawfully permitted

When you create a Tados Smart Technology account, we process the information necessary to establish and maintain that account.

You are responsible for protecting your password. Passwords are stored using appropriate security measures, never in plain readable form.

Where our website permits guest checkout, you do not need to create a permanent customer profile solely to purchase a product — although we will still need certain information to fulfil your order and meet legal requirements.

We may send marketing communications where permitted. Where consent is required, we will request it appropriately.

You may unsubscribe using the mechanism provided in the message, or by contacting us.

Our website may use cookies and related technologies for:

• essential website functionality
• account sessions
• shopping-cart operation
• security
• analytics
• preferences, including the currency your prices are displayed in
• marketing, where applicable

Where required, you will be given appropriate cookie choices.

We may share necessary personal information with trusted service providers, including:

• courier companies
• payment processors
• website-hosting and cloud-service providers
• IT and security providers
• installation technicians
• customer-support platforms
• accountants, auditors and professional advisers

We aim to disclose only the information reasonably required for the service concerned.

For delivery purposes we may provide a courier with your name, mobile number, delivery address and delivery instructions. The courier needs this information to complete the requested delivery.

Where installation is requested, relevant contact, address and technical information may be shared with the technician assigned to the job.

Technicians receive only the information reasonably necessary to perform the requested service.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, destruction and unlawful disclosure.

Measures include access controls, authentication, encryption where appropriate, secure hosting, backups, software updates, and staff and contractor controls.

Where there are reasonable grounds to believe personal information has been accessed or acquired by an unauthorised person, POPIA imposes notification requirements concerning the Information Regulator and affected data subjects, subject to the statutory conditions.

Tados Smart Technology will respond to qualifying security incidents in accordance with applicable legal requirements.

We will not retain personal information for longer than reasonably necessary for the purpose for which it was processed, unless:

• retention is required or permitted by law
• it is reasonably required for legitimate business purposes
• a contract requires retention
• another lawful basis applies

Subject to applicable law and appropriate identity verification, you may have the right to:

• ask whether we hold personal information about you
• request access to certain information
• request correction of inaccurate information
• request deletion where legally appropriate
• object to certain processing
• withdraw consent where processing depends on consent
• complain to the Information Regulator

To exercise any of these rights, email privacy@tadossmart.co.za.

To close your website account, contact privacy@tadossmart.co.za.

Closing your account does not necessarily require us to immediately delete every transaction record. Certain information may need to be retained for tax, accounting, fraud prevention, warranty, dispute-resolution or other lawful purposes.

Our website and products are primarily intended for adult purchasers. We do not knowingly seek to create customer accounts for children where the processing would not be lawful.

Products sold by Tados Smart Technology may require applications or online accounts operated by manufacturers or other third parties. Those organisations process information under their own privacy policies.

We may revise this Privacy Policy to reflect changes in our business, website functions, service providers, technologies or legal requirements.

The terms that apply to your use of the website generally are set out in our Terms & Conditions.