Installation Support

Installation support is available in Pretoria, Johannesburg and Durban, South Africa, subject to technician availability and your exact location. We aim to expand this footprint as the business grows.

Installation support may be available for selected:

• smart switches and sockets
• smart lighting
• cameras and doorbells
• sensors
• smart locks
• controllers and hubs
• automation devices
• other supported products

Not every product requires or qualifies for installation support — many are designed for straightforward DIY fitting.

Unless expressly stated otherwise on the product page or a quotation, the price of a product does not include installation.

Installation charges depend on factors such as:

• product type and number of devices
• installation complexity
• your location and travel distance
• existing wiring or infrastructure
• height or access requirements
• additional materials
• whether troubleshooting or remedial work is required

Please tell us about relevant site conditions before the appointment. Depending on the product, installation may require:

• a functioning electrical supply and suitable wiring
• neutral wires
• adequate Wi-Fi coverage and internet access
• a compatible router configuration
• compatible doors, locks or gates
• suitable mounting surfaces
• access to distribution boards
• passwords or account access required for pairing
• permission from the owner or body corporate where necessary

Successful operation of many smart products depends heavily on network quality. Our technicians assist with basic connectivity and pairing, but a standard installation does not include:

• redesigning your home network
• running network cabling
• replacing routers
• resolving ISP outages
• changing advanced firewall configurations
• guaranteeing Wi-Fi coverage throughout the property

Where network improvements are necessary, we will explain this where reasonably apparent.

Products involving mains electricity must be installed in accordance with applicable electrical requirements.

Where specialised electrical work beyond the agreed smart-device installation is necessary, additional work or a suitably qualified electrical contractor may be required.

Our standard installation pricing assumes your existing infrastructure is functional and suitable for the selected product unless otherwise agreed. Additional work might include:

• replacing damaged wiring
• modifying doors or frames
• repairing electrical circuits or installing new electrical points
• extensive drilling or chasing
• replacing routers or providing Wi-Fi extenders
• repairing existing equipment

Any additional work will be discussed before we proceed, where possible.

An adult authorised to approve the work should be present during installation.

Please confirm the desired location of each device before any permanent drilling, cutting, mounting or modification takes place.

Technicians may need temporary access to:

• your Wi-Fi network
• manufacturer applications
• your smart-home ecosystem

We cannot guarantee the continued availability of third-party apps, cloud platforms, voice assistants, integrations or internet services.

The installation service confirms appropriate setup at the time of installation; it is not a guarantee that a third-party platform will operate indefinitely.

If you believe an installation performed by our team is faulty, please contact us promptly. We will assess whether the problem results from:

• workmanship
• product failure
• network conditions
• pre-existing infrastructure
• third-party services
• subsequent alteration or damage

Where the installation service itself was not performed to the required standard, we will provide an appropriate remedy as required by law. A hardware fault is handled under the warranty policy instead.

Please give us at least 24 hours' notice if you need to reschedule an installation.

A call-out or cancellation fee may apply where:

• the technician has already travelled to the property
• no authorised person is available
• access cannot be obtained
• an incorrect address was supplied
• installation cannot proceed because required site information was materially misrepresented

Any such fee will be disclosed to you first.